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Worcester Polytechnic Institute
  • Position Number: 4074747
  • Location: Worcester, MA
  • Position Type: Multicultural Affairs and Affirmative Action

Instrumentation Core Technician


Manufacturing Innovation

Worcester Polytechnic Institute - WPI

The Instrumentation Core Technician is responsible for maintenance and repair of major scientific instrumentation in the Life Sciences and Bioengineering Center and/or other core facilities as needed. These responsibilities include instrument use, troubleshooting, calibration, preventative maintenance, upgrades, repair, etc. The Instrumentation Core Technician is part of WPI's core facilities' technical support team and partners closely with faculty, staff, and students to ensure customers' needs are met. The major scientific instrumentation includes, but is not limited to: GC-MS, LC-MS, X-ray diffraction (single crystal and powder), TXRF, CD, ICP-OES, GF-AAS, FT-IR, and 2 NMRs.

WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion.



Working under the direction of a Senior Technical Operations Manager, this position will be responsible for performing varied duties including the following:
  • Communicate effectively with all stakeholders and provide exceptional customer service
  • Troubleshoot, repair, and arrange service visits for instrumentation as needed
  • Develop, implement, and execute preventative maintenance plans, calibrations, and hardware and software upgrades to meet research needs of stakeholders
  • Manage and track instrument usage and maintenance in iLab online calendaring system
  • Effectively manage internal and external users' access, training, scheduling, usage tracking, and monthly invoicing in iLab and Workday
  • Identify and maintain appropriate supply of spare parts/consumables for all of the instruments, including order placement and receipt
  • Produce quarterly and annual usage reports;
  • Become expert in iLab and help manage the tool and train new users
  • Enable efficient new instrument installations by partnering with faculty, Procurement and Facilities colleagues, and others as necessary
  • Forge strong partnerships with faculty and fellow technical support staff
  • Liaison with WPI Facilities staff and safety officers
  • Manage the operation of the Instrumentation Core, with particular emphasis on the NMRs to meet customers' analytical needs
  • Communicate effectively with all stakeholders and provide exceptional customer service
  • Develop and disseminate instrumentation startup guides and tutorials as needed
  • Train new users and certify competence
  • Stay current on analytical techniques and technologies by attending training workshops
  • Perform all other duties as assigned

  • Bachelor's degree in related science field; advanced degree preferred
  • Experience with NMR spectroscopy
  • Experience with diverse analytical instrumentation
  • Thrive as resource for academic and research programs throughout the WPI community
  • Be an effective and flexible communicator to a very diverse community
  • Strong technical, analytical, and computer skills
  • Be responsive to customers' needs

Please include a cover letter along with your resume for consideration.

United States of America (Exempt)

WPI is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.

To apply, visit:

About WPI
WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

Diversity & Inclusion at WPI
WPI is committed to creating an inclusive workplace where everyone feels valued and respected; a place where every student, faculty and staff member can be themselves, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.

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